Refund policy

We strive to make sure that all of our customers are 100% satisfied with their order. As that is not always the case, we have taken care to implement a series of policies to allow you to exchange products that don’t fit your needs or, in rare cases, have defects or damage. 

 

Terms of Service – MBM COLLECTIONZ

Effective Date: April 1, 2026

By purchasing from MBM Collectionz & Prints, you (the "Customer") agree to the following terms and conditions. Please read them carefully before placing your order.

1. Custom & Made-to-Order Nature
All items are custom made-to-order. Production begins only after payment is received and design details are finalized. Because each item is individually manufactured, production times may vary based on order volume and machine capacity. Estimated turnaround times are approximations and not absolute guarantees.

2. No Rush Orders (Machine Limitations)
We take great pride in the quality of our work. To maintain our high standards, we do not accept rush orders.

3D printing is a precise, time-intensive manufacturing process. We cannot rush the machines, as speeding up a print compromises its structural integrity, detail, and overall quality.

Orders are placed into our production queue in the order they are received. Please plan ahead and allow for our standard estimated turnaround times when placing your order.

3. Shipping Carrier Delays
While we guarantee that your order will be produced and dropped off at the shipping carrier within our agreed production timeline, MBM Collectionz & Prints is not responsible for postal or shipping carrier delays. Once a package leaves our facility, delivery times are entirely in the hands of the shipping provider (USPS, UPS, FedEx, etc.). We cannot offer refunds, discounts, or cancellations due to delays caused by weather, peak holiday seasons, or carrier logistics issues.

4. AI-Generated Images & Design Translation
If you provide a custom AI-generated image for your order, please be advised of the following:

Format & Dimension Adaptation: 2D AI images must be digitally translated into a 3D-printable format. This transition from a flat image to a physical object may require structural adjustments, simplification of fine details, or slight layout modifications to ensure the item can print successfully.

Color and Texture: Final 3D-printed colors and textures are determined by available physical printing materials (filaments) and may not exactly match the digital gradient, lighting, or shading of an AI-generated image.

By submitting an AI image, you acknowledge and accept that the final 3D physical print may vary slightly from the digital concept.

5. Handcrafted Character & Minor Imperfections
3D printing is an additive manufacturing process that builds items layer by layer.

Small cosmetic imperfections—such as visible layer lines, minor surface texture variations, or tiny artifacts from support material removal—are a normal and inherent part of the 3D printing process.

These characteristics are not considered defects, but rather the unique fingerprint of a custom-manufactured piece. Every item undergoes a strict quality control check to ensure structural integrity and aesthetic appeal before shipping.

6. No Refunds & Final Sales Policy
Because every item is custom-made to your specific request, all sales are final. We do not offer refunds, returns, or exchanges for buyer’s remorse, minor cosmetic variations, or shipping delays.

7. Our Commitment to "Make It Right"
While we maintain a strict no-refund policy, client satisfaction is incredibly important to us. If your order arrives damaged due to shipping, or features a major structural defect that severely impacts its use, please contact us within 48 hours of delivery with photos of the issue.

We will review the issue on a case-by-case basis.

We promise to do what we can, within our reasonable means, to rectify the situation—which may include fixing the issue, sending a replacement component, or offering a partial shop credit for future orders.

How to Contact Us

For damage claims or any questions regarding this policy, please reach out within 48 hours of delivery to:

  • Email: mbmcollectionzllc@gmail.com

Please include your order number and photos/video of any damage. Claims submitted after 48 hours may not be eligible for review.